REFUNDS & RETURNS
Our Contact Details:
Despatch & Delivery
All orders placed through this website will be processed and despatched to the customer within 48-72 hours of confirming payment. Should there be any delay you will be contacted by our sales staff with an estimated despatch & delivery schedule.
Should we be unable to fulfill your order for any reason we will offer a full immediate refund. Any refunds for returns or delays will be credited back to you in the manner in which it was paid.
This Returns Policy is applicable to purchases made online from Eftposaperrolls.co.nz only.
Under the Consumer Guarantees Act 1993 (‘CGA’), you have guaranteed legal rights for goods [and services] you buy.
These are called ‘consumer guarantees’, and include the following:
1) a guarantee that the goods are of acceptable quality, such that the goods are:
fit for all the purposes for which goods of that type are commonly supplied;
>free from minor defects;
>acceptable in appearance and finish;
2) a guarantee that the goods are fit for any particular purpose made known by you, or for which we represent that they are or will be fit;
3) a guarantee that the goods correspond with any description with which the goods are supplied; and
4) a guarantee that the goods correspond with any sample or demonstration model where the goods are supplied by reference to such sample or model.
If the goods [or services] we supply do not meet a consumer guarantee, we will meet our obligations under the CGA to provide a remedy.
These guarantees are in addition to any warranty offered by a manufacturer, and you may have rights against the manufacturer directly.
The CGA does not apply where the goods have been used in a manner, or to an extent which is inconsistent with the manner or extent of use that a reasonable consumer would expect to obtain from the goods; and the goods would have complied with the guarantee of acceptable quality if they had not been used in the manner or to that extent.
If you are acquiring goods [or services] from Eftpospaperrolls.co.nz for business purposes as defined in sections 2 and 43 of the CGA, you agree that the consumer guarantees provided for in the CGA will not apply to the supply of those goods [or services].
If the goods [or services] we supply do not comply with a consumer guarantee, but can be remedied within a reasonable time, we will either repair the goods or replace the goods with goods of identical type. If we cannot repair or replace the goods within a reasonable time, we will provide you with a refund of the purchase price.
A ‘major failure’ is where the failure in the goods cannot be repaired or cannot be repaired within a reasonable time, or where the failure constitutes a ‘failure of substantial character’ as set out by section 21 of the CGA.
If a failure amounts to a major failure, you are entitled to return the goods and choose to have a replacement of the returned goods or a refund. Alternatively, you may elect to retain the goods and obtain compensation for the reduction in value of the goods.
Where you choose a replacement, we will where available, provide goods of the same type and similar value to the returned goods.
Any shipping costs to return the original goods to Eftpospaperrolls.co.nz will be at the cost of Eftpos Paper Rolls, where Eftpos Paper Rolls considers the goods to have breached a consumer guarantee. If on examination of goods returned to The Eftpos Paper Rolls, the goods are found to not be in breach of any consumer guarantee, Eftpos Paper Rolls may charge you a fee for examining the goods, and any cost to return the goods to you.
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that you have purchased the goods from EftposPaperRolls.co.nz and that the problem with the goods was not your fault.
Refunds will be issued at the discretion of Eftpos Paper Rolls.
Refunds will normally be processed within seven (7) days.
Goods Damaged in Transit
If any goods arrive damaged, please contact the Sales Team within 24 hours of delivery. The Sales Team will arrange to have the damaged item returned to the our office and either repair or replace the goods or refund the price to you, at its election. Damaged goods must be returned to Eftpos Paper Rolls in the condition received by you with all original packaging, together with all packing slips.
Where you have an issue relating to your order, please immediately contact the Sales Team(details below). Please have your order/invoice number with you. If your issue remains unresolved after discussing it with the Sales team, please contact us and ask to speak to the General Manager via email: [email protected]
This returns policy is not intended to exclude or limit any rights which you may have as a consumer under the Consumer Guarantees Act 1993, and may not necessarily describe all rights you may have.